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Sapphire Secure Website Down

DannySilvers said:
Time to make a switch unfortunately. Service down for me completely, so I'm going with my backup which has been solid, Altered Carbon.
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Go to the portal again....There is a new page up explaining what is going on!
It has a contact us link to help anyone whose service has gone down as a result
 
AsphyxNYC said:
Go to the portal again....There is a new page up explaining what is going on!
It has a contact us link to help anyone whose service has gone down as a result
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I have contacted...hours ago and been left with no response. I'm sure they're busy, but that's what the backup is for. If I just had sapphire with no backup, who knows how long I'd be waiting
 
Backup servers are now offline. It appears as though nothing is working at the moment. You wouldn't take the servers off line unless you had a working system to move the subs over to. Could be the case, but normally you would leave as is until you completely stood up a new production system. Does anyone have service working right now? **UPDATE** Looks as though they may have just completed the port from the backup servers to the new primary server(s). I'm back up again. I'm just speculating mind you, but I would think that once they get past all of the issues the payment portal will be back in business. It appears as though they are making every effort to stay the course and do right by their customers whose sub may have expired but can't make a payment. A very good company to be doing business with IMHO! As I stated previously, would love to see an extended payment option for Bitcoin (e.g. 3 months/6 months). Not a big fan of the month-to-month and paying for 3 months at a time is still way cheaper than the traditional CSP's.
 
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MattyScaffa said:
Backup servers are now offline. It appears as though nothing is working at the moment. You wouldn't take the servers off line unless you had a working system to move the subs over to. Could be the case, but normally you would leave as is until you completely stood up a new production system. Does anyone have service working right now? **UPDATE** Looks as though they may have just completed the port from the backup servers to the new primary server(s). I'm back up again. I'm just speculating mind you, but I would think that once they get past all of the issues the payment portal will be back in business. It appears as though they are making every effort to stay the course and do right by their customers whose sub may have expired but can't make a payment. A very good company to be doing business with IMHO! As I stated previously, would love to see an extended payment option for Bitcoin (e.g. 3 months/6 months). Not a big fan of the month-to-month and paying for 3 months at a time is still way cheaper than the traditional CSP's.
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My service with them is still down and yet to hear anything from them....time to ditch them for my backup which has been proven to be more reliable anyways. I'm sure Sapphire will do just fine without me as a customer if they are able to bounce back.
 
My service with Sapphire is still up as of this morning. The portal to pay is still down. I have all channels and still working, so I hope they will bring their service back. Sapphire has been a very solid service and I think they are doing everything possible to bring their service back. I give the owners of Sapphire a big A+ for working thru this.
 
tedm3 said:
My service with Sapphire is still up as of this morning. The portal to pay is still down. I have all channels and still working, so I hope they will bring their service back. Sapphire has been a very solid service and I think they are doing everything possible to bring their service back. I give the owners of Sapphire a big A+ for working thru this.
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Mine's running fine as well. Fingers crossed that they're able to complete whatever they're working on. This isn't the service I use the most, but I've been very satisfied with it and would hate to lose it.
 
I'm glad some people have service. I give Sapphire a huge F right now. I have already moved on and will never use them again even if they do come back...they will survive without my money.
 
DannySilvers said:
I'm glad some people have service. I give Sapphire a huge F right now. I have already moved on and will never use them again even if they do come back...they will survive without my money.
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There is no good way for a service provider to go down and satisfy their customers! Especially when the reason they went down is due to threat of Law Enforcement or Blackmail.
I personally think they have handled it far better than Gamemasters did who actually managed to stay up but dropped all of their long time customers and refused to even accept them back under new terms they liked.

At least with Secure, you got a web page telling you they might not be back and a link to contact them for refunds as opposed to the staff here having to DM every single user a link to try and get their service back from Gamemasters.

Oddly enough My service from them is still working, (They were my Backup Service). I suspect it was because my invoice came and was paid just before they went down. I also expect it will expire once the month is up.

So I understand the frustration of this situation but really what could they have done any better than any other downed service has done?

This is the nature of the beast. Services are good for awhile until they get caught and then we move on.
 
AsphyxNYC said:
There is no good way for a service provider to go down and satisfy their customers! Especially when the reason they went down is due to threat of Law Enforcement or Blackmail.
I personally think they have handled it far better than Gamemasters did who actually managed to stay up but dropped all of their long time customers and refused to even accept them back under new terms they liked.

At least with Secure, you got a web page telling you they might not be back and a link to contact them for refunds as opposed to the staff here having to DM every single user a link to try and get their service back from Gamemasters.

Oddly enough My service from them is still working, (They were my Backup Service). I suspect it was because my invoice came and was paid just before they went down. I also expect it will expire once the month is up.

So I understand the frustration of this situation but really what could they have done any better than any other downed service has done?

This is the nature of the beast. Services are good for awhile until they get caught and then we move on.
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That contact link has done f**k all. It's just them trying to act like they are looking out for their customers. I happen to know 3 other people that have requested refunds and havent gotten theirs or a word back in any form a reply in days. Charge backs may be in order.
 
DannySilvers said:
That contact link has done f**k all. It's just them trying to act like they are looking out for their customers. I happen to know 3 other people that have requested refunds and havent gotten theirs or a word back in any form a reply in days. Charge backs may be in order.
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Now show me a service that has gone down and done better or more?

Good Luck!
 
AsphyxNYC said:
My point exactly...They at least made an effort to tell you the service was down and probably not coming back where others just said Fuck You figure it out on your own!
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Made an effort? I guess that's one way to put it when they tell you to contact them for refunds, but really have no intention of doing so, then hoping that thousands won't charge back because they provided the service out of the kindness of their hearts or no profit, which is so far from the truth.

So I agree, good on them for peddling for sympanthy while completely lying to their customer base. I really wish more services had these ethics and integrity!

I give Sapphire and refined grade...B for Bamboozle!
 
Just give Sapphire time to work things out. They took a massive hit. Don't be so quick to judge - they have been transparent and I for one are sticking with them and will wait further notice. I'm hoping they come back!
 
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tedm3 said:
Just give Sapphire time to work things out. They took a massive hit. Don't be so quick to judge - they have been transparent and I for one are sticking with them and will wait further notice. I'm hoping they come back!
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They've done right by me so far, so I'm staying the course. I feel for the others who were cut off, but the out of pocket loss was/is negligible. Sucks when you're left in the dark (we're all in the same boat here) but they have bigger fish to fry. They didn't ask for this. The only reason that I still have service is pure luck and not by design. My payment was due a while ago but they're still providing service to me. I would make the payment if I could, and will when i can.
 
My service finally died last night. It's been overdue for a week or so. Payment portal appears to have the credit card option available but I'm waiting to see if the crypto payment gets sorted.
 
mustard said:
My service finally died last night. It's been overdue for a week or so. Payment portal appears to have the credit card option available but I'm waiting to see if the crypto payment gets sorted.
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Is the payment portal actually up? I followed the link in the last Sappire invoice email from 2/6 and it just goes to the "Maintenance" message. I've tried everything I know to get to their portal so I can pay my bill and hopefully everything comes back. Please share the portal address if you have it, and thanks.
 
tedm3 said:
Is the payment portal actually up? I followed the link in the last Sappire invoice email from 2/6 and it just goes to the "Maintenance" message. I've tried everything I know to get to their portal so I can pay my bill and hopefully everything comes back. Please share the portal address if you have it, and thanks.
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I can see my client/service info here: MAINTENANCE MODE
 
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