You're forgiving and kind, and that is good. Everyone has their own experiences and their opinions should be respected. I have given them this same benefit of the doubt every other time, but for me, they need to change their attitude toward their customer base and I don't see that. They have many of our emails, if not all of them. They reached out to us with new server info, which worked for a day or so, and then for reasons only they know, they had to abandon it and go to another server, but they haven't reached out to let us know, explain anything, apologise or tell us that they are working on things. We all had to come here, and yes, the people here have been a life saver, and put things together ourselves.
I never got warned or banned or spoken to rudely myself on their Discord, but that's because I saw how many of the moderators were speaking to other people and I mostly just read. But they did knowingly lie to me, and when I saw contradictory information posted, I asked about it and my post and the post with the contradictory information were deleted. I was unhappy with the ethics of that.