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PDS Payment Mess

Y

Ynott

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I was finally able to log on to website and pay my bill earlier this week. It said I had to use a CC and minimum amount was more than my monthly bill but I pay it anyway and receive receipt.

I log on today and site says not only that I still owe but there's no record of my overpayment. I get another email saying I need to enter CC info again even though I did that last time. What gives? Bugs in new system?
 
Ynott said:
I was finally able to log on to website and pay my bill earlier this week. It said I had to use a CC and minimum amount was more than my monthly bill but I pay it anyway and receive receipt.

I log on today and site says not only that I still owe but there's no record of my overpayment. I get another email saying I need to enter CC info again even though I did that last time. What gives? Bugs in new system?
Click to expand...
I had a nightmare of a time as well. The site is so slow, it takes like 4 minutes for every separate page to load. Anyway don't fall for that "add funds" BS. It's seems they would like you to add bulk funds up to $300 (but there is a disclaimer that there are no refunds). You can still pay for just your invoice by showing invoices and clicking the one that is due.
 
Ok, so I cleared up this months bill. I went to the website on my computer and saw that I had a balance on my account. That didn't show up on my android phone. It allowed me to apply the balance towards the bill. It didn't automatically withdraw it, I had to click & do it myself. Hopefully this info is helpful to someone.
 
Ok so Saturday I added money for this month and 1 more month.
The money wasn't put towards my invoice apparently.
As I received an invoice now saying I owe double my monthly invoice. But then I received an email saying first over due invoice but the balance was 0.00.
Then I received another first overdue invoice email the next day saying I owe my monthly amount.
Sunday I was able to get on the site and it says I have 3 unpaid invoices totalling 3 months.
I had opened a ticket and not heard anything. Service has been cut off. Can't login the site just get "Critical error"
I have been with them since they started and love the service but is it time to move on?
 
I was able to get on the website just now and was able to apply my credit to pay the invoice and service also returned.
Still no response on my open ticket. But Iwas able to fix the problem.
This is getting painful to just pay ones bills anymore
 
I can get on the site, it says my services are active, no invoices or payments due, yet I still have no service (error 403).
No response to open tickets either.
Frustrating.
 
I have been trying to get into the payment portal for over a week to pay but the website times out and i get a error. Now the service is expired because of no payment.
 
I have tried to get on the website to no avail. I tried different browsers, phones and tablets. What is going on with the website? If PDS reads the forum, I hope he understands something is going on with his website. I logged on once and went to pay my invoice when all hell broke out. Haven't been able to get onto the site since. I hope he understands and extends our accounts. No fault of ours, but on his end.
 
ThatGuy354 said:
I had a nightmare of a time as well. The site is so slow, it takes like 4 minutes for every separate page to load. Anyway don't fall for that "add funds" BS. It's seems they would like you to add bulk funds up to $300 (but there is a disclaimer that there are no refunds). You can still pay for just your invoice by showing invoices and clicking the one that is due.
Click to expand...
Finally that's all I needed to know. Service is up in a few days and I haven't been able to get in so I'll just wait then. Thank u for posting this.
 
I see a sign that may be some good news. I tried to log in and immediately i see this. Before, it took more than a minute or two to get to the next page before seeing a error. Lets see what happens in the next hour or two.

Down for Maintenance (Err 3)​

We are updating our service we will be down for a hour or so.

Please move over to the new card processor "CC Card Payments" if you are using the previous payment provider.
 
Tried playing around with card details thinking maybe I did something wrong, no it's their credit card machine is not working, or the whole damn platform. All I know is I'm pissed. Wtf such a simple thing can cause so much issues
 
Tried again with different cards:( still not going through. Ugh if you put in a ticket do they tell you when the system is fixed? or do we have to just keep trying? Not trying to be a dick just honestly don't know.Never had an issue to pay something. Have had every other problem but a paying problem.
 
Never had to chase someone or a bank loan mortgage etc, this is nonsense, not sitting here hours trying payment.
 
Sirsmokalot732 said:
Tried again with different cards:( still not going through. Ugh if you put in a ticket do they tell you when the system is fixed? or do we have to just keep trying? Not trying to be a dick just honestly don't know.Never had an issue to pay something. Have had every other problem but a paying problem.
Click to expand...
I did everything they gave in the instructions.
 
https://hiddenserv.com/store/hiddenservcom
This is what I was told is the duplicate of what we use but everything works here and they have customer support which is pretty much non existent or days later after your already pissed off with pdslive. So if your like me and love the service. There is a back up thankfully. It will just cost us more to switch which again is total bs but I guess it is what it is at this point in time. Hope u have a better day as I woke up to this craziness and I haven't found an answer
 
jerryboy said:
I did everything they gave in the instructions.
Click to expand...
You tried the add funds thing also. That was my last option but I figured I'll wait to hear from support as it says no refunds on deposits and I've already read on here that someone has those funds go missing. Yeah I'm not beat for all of that nonsense
 
Sirsmokalot732 said:
I'm on that hiddenserv page. They are 3$more but 36$ more on annual. So if this place doesn't get it right by the time I can't watch tv anymore, I know where I'm going.
Click to expand...
They are cheaper (unless you have the 5 dollar grandfather.)
Pds 1 connection is 9.99 Hidden is 6.99
Pds 2 connection is 14.99 Hidden Is 9.99
Pds 3 connection is 18.99 Hidden is 14.99
 
Sirsmokalot732 said:
You tried the add funds thing also. That was my last option but I figured I'll wait to hear from support as it says no refunds on deposits and I've already read on here that someone has those funds go missing. Yeah I'm not beat for all of that nonsense
Click to expand...
Try this. I can't say it will work now as I don't have an invoice due. Don't "add funds", log in and go to the invoice square. Look at the list of historical invoices at the bottom of page. Click the tiny white arrow beside due date (this will put latest due invoice at top on list). Click the invoice number. This should bring up the classic white invoice page with the "pay now" button.
 
ThatGuy354 said:
Try this. I can't say it will work now as I don't have an invoice due. Don't "add funds", log in and go to the invoice square. Look at the list of historical invoices at the bottom of page. Click the tiny white arrow beside due date (this will put latest due invoice at top on list). Click the invoice number. This should bring up the classic white invoice page with the "pay now" button.
Click to expand...
Nah, of course I had to try anyway 3 more times. I'll try tonight and tomorrow morning. This is such bull crap. Completely pissed off my whole day now. Argh. I got a week until nothing. Oh boy. Really wish I could just pay for the whole year at one time.
 
Multiple attempts at payment with valid cards result in:
This is a notice that a recent credit card payment we attempted on the card we have registered for you failed. Please update the credit card on file.

Either they'll sort things out or fail. Frankly, I don't care anymore; it's not worth the effort.
 
MikeVanWa said:
Multiple attempts at payment with valid cards result in:
This is a notice that a recent credit card payment we attempted on the card we have registered for you failed. Please update the credit card on file.

Either they'll sort things out or fail. Frankly, I don't care anymore; it's not worth the effort.
Click to expand...
Exactly 💯 correct, insane way to run a business.
 
Sirsmokalot732 said:
Tried again with different cards:( still not going through. Ugh if you put in a ticket do they tell you when the system is fixed? or do we have to just keep trying? Not trying to be a dick just honestly don't know.Never had an issue to pay something. Have had every other problem but a paying problem.
Click to expand...
I even tried to submit a support ticket and that timed out on me :mad: :mad: :mad:
 
BigWillieStyle said:
I even tried to submit a support ticket and that timed out on me :mad: :mad: :mad:
Click to expand...
I did get to open a ticket, which was not a problem. Oddly, although it remains a horrible site, I'm having less trouble logging in, navigating, and attempting to make a payment. They're just not taking the payment! Something has to give sooner or later. Or perhaps there'll be no later for them.

Reminiscent of the Seinfeld episode: "You know how to take the reservation, you just don't know how to hold the reservation. And that's really the most important part of the reservation: the holding."
 
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In fairness, trying to keep making payments again and again, expecting a different result, is perhaps a sign of insanity, and I'm guilty of that. Likewise, it would seem multiple tickets can only create a further backlog.
Let's face it, they're either in a position to correct this or they're not. We'll know soon. How many wound up without service? Haven't a clue.
They can't run a service without subscribers.
 
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For those looking for the pot of gold at the end of the rainbow, the second line is new. Perhaps there's hope yet.​

Down for Maintenance (Err 3)
We are aware of the billing issues and are working to restore payments please be patient as we rectify this situation.​

 
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