C'mon people. We need to learn to take care of ourselves. IPTV is not an OTA free television that you turn on and voila, there it is. It's quirky, it has issues at times, and we're left with little resources to help except for the most part here helping one another. I just got a PM, and don't get me wrong I'm not looking to outfit anyone with a new one, but this is just damn silly:
"some of my channels are still down?" > one minute later, I get: "back up now" - I have no objection getting a PM when there is something "sensitive" that we shouldn't be discussing in public. That's fine. But we need to learn how to deal with the product on our own and then come here for help, or to help someone else when they need assistance. All we have is 1. Here 2. Tickets. - If people take care of themselves, for the most part, this forum should be empty for a week. Let's all help ourselves, and help one another. P.S./ I'm a 'nobody' here, just someone who keeps a tab open here when I'm at my desk working. If anyone has taken offense, I assure you none was intended.
There is no new server, the system is up and running well along with the EPG
1. Force stop and clear the cache on your application.
2. Restart your device. Refresh your playlist and EPG
3. Try a different application and make sure your app is updated.
4. Shut down your gateway/router/modem, whatever it is you have for several minutes, and restart.
5. If you have both 2.4 and 5g available, select 5g if you are close to the gateway, select 2.4 if you are a distance from the gateway.
6. Try an Ethernet cable to avoid interference.
7. Try an external player such as VLC or MX Player to see if one works better on live TV, as they handle audio and video codecs differently
8. Experiment changing from .ts to .m3u8 (or the other way)
9. There has been a stepped-up throttling and blocking campaign from many ISPs. Are you using a VPN? Try turning off or on or changing countries.
10. Try a different device in your home, phone, etc., do a speed test although you generally need minimum speed to function.
11. There might be a routing issue from your ISP.
12. Good chance you'll be up and running again.
13. Login and make sure your account is paid up and shows active.
14. If all else fails, open a ticket, describe your issue(s). Say please and thank you, and ask for your account to be reset if necessary.
15. There's an assumption that the server changed, or that it is changing regularly. This is not the case.
16. If you really think you do not have the correct server, feel free to PM me and let me know what you are using and I'll get back to you.