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Payment issues
- Thread starter Golfnut78
- Start date
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Yeah happened to me yesterday. Haven't gone back to retry. Figured it must be on their end.
I am having the same problem for the past 4 days. My service is expired according to Gamers although I payed days now. My Bank is saying the money in gamers account, don't know what's going on!!
I submitted a ticket and received this response:
“Our ticket system has come back online earlier today 7/31/23 and all 3 portals are still not completely setup but i am finally able to answer tickets.
The 3 payment gateways continue to be offline to pay invoices, update credit cards. also no buying new services will complete.
They are trying to bring relink the merchants to our payment gateway back online but are having no luck doing that. No extension can be given out at this point and patience is a must now.. please check back daily at 1030isham cst to see if they left me an update for this predefined or better yet try the merchants payment portal to see if it is back online
If your payment went thru I will be adding the monies to the credit management to use when the portals payment gateways come back online
FAQ: No you will not lose your grandfathered accounts or rates but may become interrupted
no adding funds at this point is not possible.
no buying plisio or coinbase will not get your service reconnected at this point
stop pulling your hair out the issue is not on your side, it is us!
Thank You for your support!“
“Our ticket system has come back online earlier today 7/31/23 and all 3 portals are still not completely setup but i am finally able to answer tickets.
The 3 payment gateways continue to be offline to pay invoices, update credit cards. also no buying new services will complete.
They are trying to bring relink the merchants to our payment gateway back online but are having no luck doing that. No extension can be given out at this point and patience is a must now.. please check back daily at 1030isham cst to see if they left me an update for this predefined or better yet try the merchants payment portal to see if it is back online
If your payment went thru I will be adding the monies to the credit management to use when the portals payment gateways come back online
FAQ: No you will not lose your grandfathered accounts or rates but may become interrupted
no adding funds at this point is not possible.
no buying plisio or coinbase will not get your service reconnected at this point
stop pulling your hair out the issue is not on your side, it is us!
Thank You for your support!“
. Hope they get it sorted out.I asked for an update and received this:
“
YES, buying plisio or any coinbase payment will get your service reconnected at this point, I have seen and reconnected members the last couple of days now with transactions that went thru!
Thank You for your support!”
Not comfortable with that payment option so I guess I’m still waiting.
“
YES, buying plisio or any coinbase payment will get your service reconnected at this point, I have seen and reconnected members the last couple of days now with transactions that went thru!
Thank You for your support!”
Not comfortable with that payment option so I guess I’m still waiting.
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Same here still being declined and trie several cards and even tried buying new service and paying but didnt go through either
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Just paid using Plisio and my services are back on.
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Same here... 4 credit cards... all declined
What's plisio?, is it through the pds live site?
I can't even get to the page to pay by card. Ya, and What's plisio?
I just tried again. I can get to the pay now page but when I press, it's a long delay(maybe 20-30 seconds) and then a message pops up saying I didn't fill in my name or billing address. All of my info is already on file. Tried adding a new card and got nothing. This is screwed up
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Anyone know how to pay using plisio? Never used bitcoin before. I created an account with them but I don't see how to do it on PDSlive.
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Nevermind, just found it on the invoice.
Same here, I reached out to them and the payment system is still down, no extensions either, their fault but nobody seems to care.
Been trying to pay for 2 days....says Declined. Before seeing this thread thought it had something to do with the bank....called them, they see no payments presented by PDSLive\Gamers. Did see Posting by company here that they lost their Payment Portal...could not say when it would be back up and running, and yes, there would be NO EXTENTIONS of service due to their systems inability to accept and process payments. I did open a Ticket but either that is not working either or their are so busy trying to fix the payment issue they cannot get to responding to tickets..... I am right on the doorstep of my service period start date....
Just got a reply on my Ticket: in part it read:
"update: the team did notify me the fix was complete at 11:49am 8/3/23
update: the team has been notified the fix did not take and a message was left for them at 9:49pm cst 8/3/2023"
"No extension can/will be given out at this point and patience is a must now.. please check back daily at 1030ish a.m. cst to see if they left me an update for this predefined or better yet try the merchants payment portal throughout the day to see if it is back online:
"YES, buying plisio or any coinbase payment will get your service reconnected at this point, I have seen and reconnected members the last couple of days now with transactions that went thru! "
I have no interest in looking into or using payments of this type....so I will just wait
Just got a reply on my Ticket: in part it read:
"update: the team did notify me the fix was complete at 11:49am 8/3/23
update: the team has been notified the fix did not take and a message was left for them at 9:49pm cst 8/3/2023"
"No extension can/will be given out at this point and patience is a must now.. please check back daily at 1030ish a.m. cst to see if they left me an update for this predefined or better yet try the merchants payment portal throughout the day to see if it is back online:
"YES, buying plisio or any coinbase payment will get your service reconnected at this point, I have seen and reconnected members the last couple of days now with transactions that went thru! "
I have no interest in looking into or using payments of this type....so I will just wait
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