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Crystal gave great ideas to try but as she said use the Ott app for pro and your problems will be over. Its on their site if you cannot find ask again or PM Mr.Golden Boy he be happy to help you out but have read & herd many times to use his app with his service & I can say I've never had a problem in months with his service rock solid. His guide is great once you learn the easy steps as a few different things them most others.