Hello John here from Ott make sure to use our Ott platinum player 1.8 you can get it at apkpure.com . I'm here to tell you that with this app you can unlock our services full potential . As our services are virematrix encryption coded and not all players will allow you to access our services . So before you contact our technical experts to say the service is not working . Because we will just ask you to use our app.