I have had it for as long as they've been around and just keep it because it's cheap—well, perhaps not that cheap considering the limited offering. It's gone downhill over time. Personally I use Mobus for my main service. @Oddballs works hard to keep the service going well, and he's responsive. I think he still has a one-month minimum. If you give him a try, tell him I sent you [Full disclosure: I have no connection financial or otherwise with the Mobus product]
I have the same issue with quarterly payments. I have to send a ticket after every invoice to get it synced with the expiry. I paid the extra invoice that I got and when they finally responded to the second ticket , they applied the payments I made and the expiry now is good.
We know they're not winning any races in response time, but I can't estimate what the average ticket time is from people. It clearly seems to be weeks. Limited personnel? I have no idea.
That's good to hear. I hope people see this, and alternatively I'll mention it to others. I did not think of it.
I gave it a try and am crossing my fingers
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Good to hear, glad it worked, and thanks to @william326 for the tip. It shouldn't be so hard and take so long!
thx
The only fresh suggestion I have seen of late is to open a fresh billing option ticket and check High Priority. I am seeing that people have had some success with this method. TBH, after all these years, I'm just grateful I've dodged a bullit. Things have gotten pretty bad in recent months. Good luckTicket 308118 was open for a while have had this service forever it feels like had cc issue where payment would not work did Bitcoin first month was fine next invoice didn't work money sent services didn't extend. Last 3 tickets didn't get a response. Remembered I was a member here so figured I'd ask