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Games Masters IPTV

jeffgq said:
Anybody else having issues paying their monthly bill? My invoice usually hits on the 25th of the month via email but its nowhere to be found so i went into the "billing portal" like usual and tried doing it manually. My account is active but i tried twice to submit my credit card info and just get the circle of death then it times out to a "501" Error message. Been a member since March 2019 and have never had a problem with them taking my
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jeffgq said:
Anybody else having issues paying their monthly bill? My invoice usually hits on the 25th of the month via email but its nowhere to be found so i went into the "billing portal" like usual and tried doing it manually. My account is active but i tried twice to submit my credit card info and just get the circle of death then it times out to a "501" Error message. Been a member since March 2019 and have never had a problem with them taking my money... WEIRD!
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Toastess said:
Pd yesterday, no issues. 25th is my usual date and I did receive my invoice...🤷🏼‍♀️
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I paid yesterday as well and had no issues. It might be just a glitch. I would try again later or tomorrow to see if it goes thru for you then.
 
jeffgq said:
Anybody else having issues paying their monthly bill? My invoice usually hits on the 25th of the month via email but its nowhere to be found so i went into the "billing portal" like usual and tried doing it manually. My account is active but i tried twice to submit my credit card info and just get the circle of death then it times out to a "501" Error message. Been a member since March 2019 and have never had a problem with them taking my money... WEIRD!
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Yes same and now the webpage isnt working and my services are off🙄
 
Hey peeps! Anyone having trouble with website? I can’t even find it. Wondering if they are down for service or did they change names?
 
Unable to pay for service. Attempted 3 different credit cards all were declined. Contacted support but have not received any response. Does anyone have any suggestions? Thanks
 
Steve1 said:
Unable to pay for service. Attempted 3 different credit cards all were declined. Contacted support but have not received any response. Does anyone have any suggestions? Thanks
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I been waiting for 5 days for some help myself after contacting support and no answer !!
I have 3 accounts paid up till september 25 and i have no service for the last 5 days !!
This is so frustating man !!
 
CRIVAS21 said:
I been waiting for 5 days for some help myself after contacting support and no answer !!
I have 3 accounts paid up till september 25 and i have no service for the last 5 days !!
This is so frustating man !!
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Try using a different app to view it thru.... We keep at least 2. XCIPTV works and sometimes PurpleTV--which we prefer, but doesn't always function 100%...
 
jeffgq said:
Anybody else having issues paying their monthly bill? My invoice usually hits on the 25th of the month via email but its nowhere to be found so i went into the "billing portal" like usual and tried doing it manually. My account is active but i tried twice to submit my credit card info and just get the circle of death then it times out to a "501" Error message. Been a member since March 2019 and have never had a problem with them taking my money... WEIRD!
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Yes I am also unable to pay via credit card.
 
Toastess said:
Try using a different app to view it thru.... We keep at least 2. XCIPTV works and sometimes PurpleTV--which we prefer, but doesn't always function 100%...
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The problem is not the app !!
ALL my 3 accounts say EXPIRED so customer support have to activate my accounts all the way thru September 25th !!
But I haven't got an answer in 5 days !!
 
CRIVAS21 said:
The problem is not the app !!
ALL my 3 accounts say EXPIRED so customer support have to activate my accounts all the way thru September 25th !!
But I haven't got an answer in 5 days !!
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I am having the same issue, not sure if it is only with the billing systems portal as a friend uses the PDS Live billing portal and his service is up. I have opened 2 tickets, no reply, there was also no auto reply from the ticketing system. I suspect they are having trouble with that billing portal again. Hope it gets resolved soon. A communication bulletin on the billing portal would be helpful.
 
Gordo said:
I am having the same issue, not sure if it is only with the billing systems portal as a friend uses the PDS Live billing portal and his service is up. I have opened 2 tickets, no reply, there was also no auto reply from the ticketing system. I suspect they are having trouble with that billing portal again. Hope it gets resolved soon. A communication bulletin on the billing portal would be helpful.
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How do you use The PDS Live billing portal ?
 
Gordo said:
My understanding is that your account must be affiliated with it, I have read on here they use 3 billing portals, not sure why.
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I keep checking the billing systems portal to see if my tickets have been looked at an periodically the site is not reachable.
 
Gordo said:
I keep checking the billing systems portal to see if my tickets have been looked at an periodically the site is not reachable.
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My billing is through pdslive portal and i have had no service for a while as well opened up a ticket to no response. Wonder if it’s an issue for accounts that were close to ending
 
Jmoney707 said:
My billing is through pdslive portal and i have had no service for a while as well opened up a ticket to no response. Wonder if it’s an issue for accounts that were close to ending
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Mine ends in September, trying to confirm if my friends is still up, it was yesterday, waiting for a text reply.
 
This is what I do know at this point in time:

The portal invoice payment process is not working correctly. There is a glitch in it. If your invoice is for more than 1 month (you pay quarterly or yearly) when you make your payment..it’s not updating your expiration date correctly. It’s causing these accounts to expire in 30 days after processing. Or if you pay for additional connections..it’s only allowing the standard 2 connections and not giving you your extra connections you are paying for.

This glitch (bug) is on Smarters end. Gamers is waiting for them to come out with an update to fix this. In the meantime..they are having to manually update all those accounts. The waiting list is just growing longer and longer each day. It’s now to the point that they no longer want to accept payments just to have to go in and manually fix those as well. I’m actually surprised they haven’t taken the website down for maintenance until this is fixed..although that may still happen at some point.

We have just sent a message to them and are waiting on a reply as to where they are with this issue and/or an ETA on when it will be fixed.

In the meantime..I was able to login to all 3 websites so they are still up. I have services with 2 of the 3 and they are still working with the same server URLs we have been using for awhile now..so that hasn’t changed.

We will update when we hear back from them.
 
Billing portal up but not accepting charges. Everything entered correctly. Read how charges messed up so what will be will be. Waiting it out.
 
Whats even weirder is i DID go back in on the 27th and i WAS able to pay on the billing portal. They only took out one charge of $8 bucks for the month of August, after trying numerous times on july 26th. Smarters updated ……and it say’s expiration date September 1st. And its working fine. Got lucky i guess
 
jeffgq said:
Whats even weirder is i DID go back in on the 27th and i WAS able to pay on the billing portal. They only took out one charge of $8 bucks for the month of August, after trying numerous times on july 26th. Smarters updated ……and it say’s expiration date September 1st. And its working fine. Got lucky i guess
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There has been an ongoing issue for a while with the expiration dates on paid subs. If needed open a ticket on accounts & billing to see if you can assist in getting the expiry date corrected.
 
Can anyone post the addresses that I can pay at. The one I usually pay is not accepting my payment. Card is same I have used the last year. Not expired either. Thanks.
 
i got an update from this morning. no ETA for the billing fix according to the person who responded to my ticket. i have currently no back ups. anyone have a suggestion for a back up that is similar to gamemaster?
 
༺Crystal༻ said:
This is what I do know at this point in time:

The portal invoice payment process is not working correctly. There is a glitch in it. If your invoice is for more than 1 month (you pay quarterly or yearly) when you make your payment..it’s not updating your expiration date correctly. It’s causing these accounts to expire in 30 days after processing. Or if you pay for additional connections..it’s only allowing the standard 2 connections and not giving you your extra connections you are paying for.

This glitch (bug) is on Smarters end. Gamers is waiting for them to come out with an update to fix this. In the meantime..they are having to manually update all those accounts. The waiting list is just growing longer and longer each day. It’s now to the point that they no longer want to accept payments just to have to go in and manually fix those as well. I’m actually surprised they haven’t taken the website down for maintenance until this is fixed..although that may still happen at some point.

We have just sent a message to them and are waiting on a reply as to where they are with this issue and/or an ETA on when it will be fixed.

In the meantime..I was able to login to all 3 websites so they are still up. I have services with 2 of the 3 and they are still working with the same server URLs we have been using for awhile now..so that hasn’t changed.

We will update when we hear back from them.
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Hey crystal. Thanks for all the help you've given BTW... I know (tpk, gamers, psd) have no subs available. Do u know of an alternative? I don't trust other iptv services. Been w/ this since the beginning 🤙💯 (sponge Bob & Patrick)
 
Same here , been a member since the beginning on a quarterly auto pay account and so far no response to my ticket . If anyone here is inboxing suggestions for subs in the meantime I’d love to hear about it too . So far I have no sub and no service this week , thanks .
 
Mamitoshi said:
Same here , been a member since the beginning on a quarterly auto pay account and so far no response to my ticket . If anyone here is inboxing suggestions for subs in the meantime I’d love to hear about it too . So far I have no sub and no service this week , thanks .
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I'm also having problems with payment. Wont accept anything.
 
anybody try paying with plisio? Everytime I try I get a window that says order expired, I've never used plisio before
 
Hey guys , just spreading hope here . They have me up and running again today . So if you’re still down should just be a matter of time 🤞🏾
 
My service with PDSLive expired due to an issue with the payment portal. Today I paid and my new expiration date is in September, however my service is still off.
 
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