Offline
A lot of great information being shared on the forums. If it weren't for the forums, discord servers and telegram, I'd be completely left in the dark. Let me start by saying that the amount of info that has provided to me directly by GM ever since the s*it hit the fan last week has been slim and none, and slim left town. I always research discord first before i do anything. Saves me a lot of time and trouble. So when the admins stated "open a service ticket and you will get the new URL, I did just that. What I received was a quick notification that my ticket was closed (and no URL). I waited a bit (because of the chaos) and re-submitted a second ticket, once again asking for the URL. Crickets. Not one time did i ever receive any response from GM other than, "we havent heard from you in 48 hours" (so an auto bot closed the ticket). It was through the forums where i learned of the new URL. I use Tivimate, so naturally, I knew what to do and was up in a jiffy. Interestingly enough, before i even learned about the new URL, i was able to login via an older GM app that worked. I reviewed the log files and it gave me a different URL than the one that now works. That URL worked for a day or 2 before it stopped working. So i noticed that many of the logos are missing and the reason for that is because the ones that dont work are still pointing to the old server. So service last week was pretty good, although it was obvious that some channels required more time to load than others. I've been with TPK/GM for several years now. I'm one of those "soon to be gone" grandfathered accounts. Again, hearing nothing from GM (where others stated that they have), I used the new URL that was shared in this forum. When I got to the home/login page, I was cautious since I didnt know who this was, so I typed in my email address and requested a password reset. I received a response (on the website stating that), we can't find you. I had changed my original email address out several months ago. So i decided to try a password reset using the original email address (the one that I used to open the account) and they found me. They allowed me to create a new password and after that, I had access to the portal. The portal showed my real name (which I changed awhile back for obvious reasons), which i could now no longer edit. So everything else was blank. No ticket history but worse than that, no active account. A rather ominous sign I would say. When I went to purchase services, it only allowed for "add-ons" which it wouldnt let me do. So basically I was left with 2 options: 1) Request a refund 2) Open a ticket. I chose to open a ticket and flat out asked, are you dumping me? No response as of yet, but I think that the answer is obvious. IMHO it seems that they want to dump the grandfathered accounts but what I don't understand is then why not let me open a new account? Perhaps they'll offer than after my sub expires. Finally, I too lost a lot of channels this morning. Not sure if this is the begining of the end, middle of the end or perhaps the source was just down? In any event, one way or the other this will all be resolved within 30 days or less and most likely (and regretably), i will be looking for a new provider (but only one that accepts digital currency).
