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Sad Face.....Gamers is Down for me....Anybody Else
Games Masters IPTV
- Thread starter husham
- Start date
Sad Face.....Gamers is Down for me....Anybody Else
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Working fine here. Make sure your service hasn't expired.
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This post was "lost" about ten pages back. I think it's periodically worthwhile repeating it.
Obviously, not all issues can be fixed with these suggestions despite their length, but it's a start.
We provide this post to assist you in troubleshooting various issues. But don't let this post stop you from asking for assistance!
It would appear that while it's true any service goes down now and then, and at times the EPG is gone, more often than not problems are on the user side and can be remedied. Quite simply there is no perfect IPTV that's up 100% of the time. We need to live with that and discern when we're having problems of our own.
There is no new server, the system is up and running well along with the EPG
1. Force stop and clear the cache on your application.
2. Restart your device. Refresh your playlist and EPG
3. Try a different application and make sure your app is updated.
4. Shut down your gateway/router/modem, whatever it is you have for several minutes, and restart.
5. If you have both 2.4 and 5g available, select 5g if you are close to the gateway, select 2.4 if you are a distance from the gateway.
6. Try an Ethernet cable to avoid interference.
7. Try an external player such as VLC or MX Player to see if one works better on live TV, as they handle audio and video codecs differently
8. Experiment changing from .ts to .m3u8 (or the other way)
9. There has been a stepped-up throttling and blocking campaign from many ISPs. Are you using a VPN? Try turning off or on or changing countries.
10. Try a different device in your home, phone, etc., do a speed test although you generally need minimum speed to function.
11. There might be a routing issue from your ISP.
12. Good chance you'll be up and running again.
13. Login and make sure your account is paid up and shows active.
14. If all else fails, open a ticket, describe your issue(s). Say please and thank you, and ask for your account to be reset if necessary.
15. There's an assumption that the server changed, or that it is changing regularly. This is not the case.
16. Check other devices in your home to ensure there is no issue with the wi-fi itself. (See #4 as a solution)
17. Make sure you are using the XC login section of the app you are using and uncheck if provided the section for VOD.
18. There may be one or more apps that produce a JSON error with XC codes. Request a DM if you need help with this.
19. Consider that if you are in the U.K. (or elsewhere), your provider may well be throttling/blocking you with or without the use of a VPN
20. You may well notice that aggressive blocking/throttling can take place at the start of major live events in the U.S., U.K., and elsewhere.
21. Try more than one app. If you only have one, you may have to reinstall it.
22. Ensure there is adequate storage space. e.g., if you are using a 4K Firestick, try and keep 2 GB free space.
Obviously, not all issues can be fixed with these suggestions despite their length, but it's a start.
We provide this post to assist you in troubleshooting various issues. But don't let this post stop you from asking for assistance!
It would appear that while it's true any service goes down now and then, and at times the EPG is gone, more often than not problems are on the user side and can be remedied. Quite simply there is no perfect IPTV that's up 100% of the time. We need to live with that and discern when we're having problems of our own.
There is no new server, the system is up and running well along with the EPG
1. Force stop and clear the cache on your application.
2. Restart your device. Refresh your playlist and EPG
3. Try a different application and make sure your app is updated.
4. Shut down your gateway/router/modem, whatever it is you have for several minutes, and restart.
5. If you have both 2.4 and 5g available, select 5g if you are close to the gateway, select 2.4 if you are a distance from the gateway.
6. Try an Ethernet cable to avoid interference.
7. Try an external player such as VLC or MX Player to see if one works better on live TV, as they handle audio and video codecs differently
8. Experiment changing from .ts to .m3u8 (or the other way)
9. There has been a stepped-up throttling and blocking campaign from many ISPs. Are you using a VPN? Try turning off or on or changing countries.
10. Try a different device in your home, phone, etc., do a speed test although you generally need minimum speed to function.
11. There might be a routing issue from your ISP.
12. Good chance you'll be up and running again.
13. Login and make sure your account is paid up and shows active.
14. If all else fails, open a ticket, describe your issue(s). Say please and thank you, and ask for your account to be reset if necessary.
15. There's an assumption that the server changed, or that it is changing regularly. This is not the case.
16. Check other devices in your home to ensure there is no issue with the wi-fi itself. (See #4 as a solution)
17. Make sure you are using the XC login section of the app you are using and uncheck if provided the section for VOD.
18. There may be one or more apps that produce a JSON error with XC codes. Request a DM if you need help with this.
19. Consider that if you are in the U.K. (or elsewhere), your provider may well be throttling/blocking you with or without the use of a VPN
20. You may well notice that aggressive blocking/throttling can take place at the start of major live events in the U.S., U.K., and elsewhere.
21. Try more than one app. If you only have one, you may have to reinstall it.
22. Ensure there is adequate storage space. e.g., if you are using a 4K Firestick, try and keep 2 GB free space.
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ive checked my account ...says its active..due on the 12th monday
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Logically you should have gotten an invoice two days ago based on my own expiry of the 14th and getting an invoice around midnight last night. the 8th is my routine date for receipt and payment. If you have gone through some troubleshooting, and can't get the service going, open a ticket regarding the service and also request an invoice.
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No, it's not down. There have been some billing/computer issues the past two days. If you are confident your device and app(s) are working properly and your service has not expired, open a ticket.
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Agreed. Let us know how you make out. You're not alone.
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As you can see there appear to be some service and billing issues for people. If you are confident your device and installation are sound, open a ticket and I'm sure they'll get you up and running. Let us know how you make out so we are able to gauge what everyone is going through.
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TBH, I never got a good answer about that. I have found it always works without it, but find myself adding it now, just because.
The service is up and running here. But you're not alone people seem down and I don't know what's going on. If needed open a ticket and if they reset your account, let us know what happens. Thanks.
Thanks, I was also one with billing problems but they fixed that but now down. Invoice due the 15th.
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Open a ticket and see if you can get reset. The service is working. There seems to be a variety of issues and I don't know if they're interrelated.
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Ah, the wonder that is IPTV!
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I have no service...I was given n invoice...logged into the portal...invoice vanished....Service doesn't expire for 5 more days
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As you can see @RhondaMontreal there are a variety of issues taking place with regard to service or invoicing. I would open two tickets. One in the billing tab and one in the service tab. Perhaps you'll be reset. On the other hand, some that were out, are having service restored.
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Thank you MikeFL for your response ...will keep you updated thanks