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Aurora stopped working

L

luvdoc204

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Aurora was working good until yesterday. Turned it on and have no picture or sound but the EPG seems to be working fine. Using Aurora 5.0.1 behind a VPN. Account is current
 
luvdoc204 said:
Aurora was working good until yesterday. Turned it on and have no picture or sound but the EPG seems to be working fine. Using Aurora 5.0.1 behind a VPN. Account is current
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Aurora is aware of the issues some people are experiencing and are currently working on a fix. No ETA at this point. 🙁
 
Most people are having issues with the Aurora app but able to use an alternate app for now. It’s worth a try. DM me if you need their server url. The team is aware of the issues some are having still..and are working diligently on a fix. The issues are only affecting some users..but not all is what is slowing down the fix. Their website is being blown up with tickets so please be patient. I’ll update again if I hear of anything else.
 
Thanks I tried everything and still wont play anything but will load up and you can see whats on the channel or vod
 
I have it working on my Smarters app. I’m at work and have an IPhone so I can’t check if the Aurora app is working. People have tried deleting and reinstalling the app..clearing caches..rebooting..and still it’s not working for some. It’s hit and miss with customers is why they are having a hard time pin pointing the issue. But they are still trying to resolve. Still no ETA. Sorry guys! I’ll update again if I hear anything new.
 
Steve77 said:
Thanks I tried everything and still wont play anything but will load up and you can see whats on the channel or vod
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That’s what everyone is saying. Everything is there but just a spinning circle when trying to view a channel.
 
Crystalblue said:
Most people are having issues with the Aurora app but able to use an alternate app for now. It’s worth a try. DM me if you need their server url. The team is aware of the issues some are having still..and are working diligently on a fix. The issues are only affecting some users..but not all is what is slowing down the fix. Their website is being blown up with tickets so please be patient. I’ll update again if I hear of anything else.
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Any word as of yet?
 
Crystalblue said:
If your live tv service is not working..open a ticket on their portal. They may issue you a new password.
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I'm having the issue regarding it not loading movies. The circle keeps spinning but nothing plays. I opened a ticket but all they said was basically they'll check into it.
 
Jay Cee said:
I'm having the issue regarding it not loading movies. The circle keeps spinning but nothing plays. I opened a ticket but all they said was basically they'll check into it.
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They are currently working on the VOD servers. Live TV is back up but VOD is down. No ETA as of yet.
 
Schmutty said:
Tivimate does not work... Smarters does for live TV. Fyi.
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I have Live TV working on TiviMate and IM Player and Smarters too. Also..the Aurora app is working again for those that had issues previously.
 
Schmutty said:
Did they change anything? All of us here get
401 error on live tv on Tivimate.
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No..the server url hasn’t changed.
Is the Aurora app working for you? If not..go to Settings on your device..Apps..Aurora..and force stop..clear cache..clear data. Open the app again and login making sure you use capital letters where needed. If you still can’t login..open a ticket on the portal and tell them your credentials aren’t working and they will probably issue you a new password to use. If you can’t login on Aurora..you won’t be able to login on TiviMate. That’s the 1st clue you need a new password.
If you are issued a new password..edit your XTreme Codes parameters in TiviMate and save and you should be good to go.
If Aurora is working but TiviMate isn’t..try updating the playlist.
 
Schmutty said:
Doesn't work on Aurora or Tivimate. I opened a ticket about a new password. Thanks so much for the help!
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You’re welcome! They should be able to get you sorted quickly.
 
Schmutty said:
New password issued. Only works on Smarters still. Uninstalled Tivimate and Aurora app and no go. Oh well. I'll use Smarters.
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Reply to your ticket response and tell them that. 😉👍
 
Schmutty said:
I did.... They don't know. Oh well.
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That’s just part of the reason it took them so long to try and sort why one person’s service was working fine on all apps and the next guys wasn’t working at all. In my opinion..they still haven’t fully resolved the issue if it is still continuing. I don’t blame them..it just plain doesn’t make any sense to any of us. Nothing had changed when the whole issue started to begin with other than an update to Aurora’s app. That should not have any bearing on why one person’s service is working just fine and the next guys isn’t working on any app but Smarters! I feel bad for all of you who are continuing to have issues. I promise..if I hear of anything to help fix it..I’ll be sure to relay the info.
 
Tired opening a new account and didn't help. They issued me both new username and password to old account and that worked! Both live and VOD working on all platforms if anyone else having issues.
 
Schmutty said:
Tired opening a new account and didn't help. They issued me both new username and password to old account and that worked! Both live and VOD working on all platforms if anyone else having issues.
Click to expand...
Yeay! Glad you’re finally sorted! Yes..the VOD is being built back up again after they had to get a new server. Be sure to update your VOD every day to see the new content being added. Thanks for sharing and updating us on your experience. Appreciated! ☺️
 
Heads up! There’s been a change in their server url and security for their app. If you need the details if your service isn’t working..feel free to DM me by clicking my name..and “start conversation”. I’ll give you the updates.
 
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