That's the first thing i did before coming here. The persone answering my emails do not seem to recognize the problem i'm facing because the answers were always short and non related to my problem. The last message i sent was a wrap-up of everything i did so far to make sure they understand. I have to wait for the answer. I will report it here if it's conclusive.
No valid order
- Thread starter Dan Landon
- Start date
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Yes! Please do! There is no copy/paste direct answers to solving these issues people are having..such as yourself. The more people that share what worked for them..or what the developer did to correct..the more informed all of us are. Thanks for sharing your experience here in our forum. 
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How long does it usually take? I purchase it last night.
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What Email above? Thanks
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I double checked ever thing this app doesn't work.. No valid order..
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Did you use the same email address as the Google Play Store has on file for you? If you didn’t..and used a different email address there is where the conflict lies. If you used the same email..you should be able to login using those credentials from the Companion app. If not..email the developer:
ar.mobile.dev@gmail.com
The Companion App was designed for Fire TV users to activate premium on their Firestick’s.
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It's the same
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There are many reports of people that can’t login. You are not alone! Just found out. I will update when I hear something. Hang in there guys! It maybe an authentication server that’s down.
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ThanksThere are many reports of people that can’t login. You are not alone! Just found out. I will update when I hear something. Hang in there guys! It maybe an authentication server that’s down.
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Ok Dan..delete the TiviMate app. Reboot router and Firestick. Open Downloader and put in this url:
https://troypoint.com/tiviDownload should start automatically.
Install TiviMate. Grant permissions to access your storage in your Firestick settings and launch TiviMate. Your Companion app already verified your purchase..correct? If not..log out of the Companion app and log back in. Do that first. Then try logging in again to activate your premium on your Firestick using those same credentials from the Companion app. See if it goes thru this time.
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They choose to refund me. So, this time i just re-bought the app but using Tivimate Compagnon and it's working nicely... still...no EPG...Yes! Please do! There is no copy/paste direct answers to solving these issues people are having..such as yourself. The more people that share what worked for them..or what the developer did to correct..the more informed all of us are. Thanks for sharing your experience here in our forum.
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What?! After all of that..still no EPG!
You are not the 1st one that has said that. People have said they get a guide on other apps (Smarters and such) but no guide on TiviMate here lately.
Some say this fixed theirs:
settings > playlists, scroll to the one your having problems with the epg and click on the playlist, scroll down to xtream code parameters click on it, scroll down to output format click on it, switch from mpeg-ts to hls then click apply changes.. Then put it back to mpeg-ts and apply changes again.
Worth a try.
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It's working now thanks for your helpOk Dan..delete the TiviMate app. Reboot router and Firestick. Open Downloader and put in this url:
https://troypoint.com/tiviDownload should start automatically.
Install TiviMate. Grant permissions to access your storage in your Firestick settings and launch TiviMate. Your Companion app already verified your purchase..correct? If not..log out of the Companion app and log back in. Do that first. Then try logging in again to activate your premium on your Firestick using those same credentials from the Companion app. See if it goes thru this time.
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Yeay!! You’re welcome
Didn't know about that one but no, it didn't work.What?! After all of that..still no EPG!
You are not the 1st one that has said that. People have said they get a guide on other apps (Smarters and such) but no guide on TiviMate here lately.
Some say this fixed theirs:
settings > playlists, scroll to the one your having problems with the epg and click on the playlist, scroll down to xtream code parameters click on it, scroll down to output format click on it, switch from mpeg-ts to hls then click apply changes.. Then put it back to mpeg-ts and apply changes again.
Worth a try.
I tried both.