Is anyone having payment problems with Hiddenserv?

[HW621]

Got my invoice this cycle. They officially removed the CC payment option. Only BTCoin payment is accepted now.

But then they are having trouble generating the QR Code for BTCoin payment...

 

[MikeVanWa]

Got my invoice this cycle. They officially removed the CC payment option. Only BTCoin payment is accepted now.

But then they are having trouble generating the QR Code for BTCoin payment...

A few days ago a subscriber indicated they were able to make a payment using PayPal. Is that gone now as well?

 

[HW621]

A few days ago a subscriber indicated they were able to make a payment using PayPal. Is that gone now as well?

Yep, only BTCoin option is left:



But then an error message was encountered when I clicked Pay:



As a result, I haven't been able to pay the invoice. Service might be cut again

 

[trouble-maker]

managed to submit payment via Paypal, however it says account terminated - good one…

Question, please. How did you pay with paypal? I can't find any link to pay with paypal. Can you DM me and let me know the url/link to pay with PayPal? Thank you.

 

[trouble-maker]

To pay for their service you have to pay with BitCoin. Say your service costs say $9.99 and you have to pay with BitCoin, well there is a limit, and $9.99 is not the limit to purchase. The price jumps to $25 because it is BitCoin, which I think is WRONG. So as I see it basically, they list the price for their service at $9.99 BUT you MUST PAY WITH BITCOIN and that is not the only issue. You MUST pay the EXCHANGE RATE and that starts at $25. This whole thing is getting OUT OF HAND. I had been with HiddenServ for some time and I'm almost to the point of saying the Heck with them. Too bad, they are loosing a lot of customers. The other issue is their customer service, they don't answer tickets and when they do they say that customer service can't look up the customer's info and to LOOK IT UP YOURSELF!!! NOT VERY HELPFUL!!!

 

[ShahinW]

Question, please. How did you pay with paypal? I can't find any link to pay with paypal. Can you DM me and let me know the url/link to pay with PayPal? Thank you.

well back then there was a drop down menu where you could select Paypal. Haven’t checked lately- however received and email apologizing for the lack of costumer service lately and that they are working on a fix and that all granted lines should be reinstated - you shouldn’t too should habe gotten that email. check their system

 

[MikeVanWa]

well back then there was a drop down menu where you could select Paypal. Haven’t checked lately- however received and email apologizing for the lack of costumer service lately and that they are working on a fix and that all granted lines should be reinstated - you shouldn’t too should habe gotten that email. check their system

I do have the understanding from people that they are using PayPal and the situation overall may be improving. Good news for subscribers who have been hanging in there.

 

[The_Answer1313]

To pay for their service you have to pay with BitCoin. Say your service costs say $9.99 and you have to pay with BitCoin, well there is a limit, and $9.99 is not the limit to purchase. The price jumps to $25 because it is BitCoin, which I think is WRONG. So as I see it basically, they list the price for their service at $9.99 BUT you MUST PAY WITH BITCOIN and that is not the only issue. You MUST pay the EXCHANGE RATE and that starts at $25. This whole thing is getting OUT OF HAND. I had been with HiddenServ for some time and I'm almost to the point of saying the Heck with them. Too bad, they are loosing a lot of customers. The other issue is their customer service, they don't answer tickets and when they do they say that customer service can't look up the customer's info and to LOOK IT UP YOURSELF!!! NOT VERY HELPFUL!!!

No that's not right at all lol. I'm not sure what your using to pay with Bitcoin but there are definitely other options far cheaper than 25 dollars.

Update on my situation: eventually they did restore my service. But now this month is due so we'll see how this goes lol.

 

[MauryRodz]

After months of waiting my ticket was finally answered. They advised that they are wrapping up the CC issue. They are currently working on reinstating accounts and finding a solution on those with grandfather pricing.

 

[MikeVanWa]

After months of waiting my ticket was finally answered. They advised that they are wrapping up the CC issue. They are currently working on reinstating accounts and finding a solution on those with grandfather pricing.

That's good news and I also understand that of late PayPal has been accepted, so moving forward. Good news for subscribers.

 

[ShahinW]

Service back up and running. Lets see what happens ...