Totally agree, knowing they have issues with their payment portal, so their customers can't even login the use of common sense, should be a "must have", on this kind of situations.After trying to pay for the last week with no success, my account expired this morning so I just got a trial with another service. I've been with these guys several years and am disappointed with the way they've handled this situation. They know there is an issue with their payment portal, so common sense says they would temporarily freeze our due date or give a grace period or anything to prevent long standing customers from needing to seek services elsewhere.
The portal continues throwing all kind of errors like: 503 service unavailable, database connection issues, request timeout, etc.
So unfortunately nothing tried so far on different hours has worked. Hence they should be more tolerant when are dealing with this kind of technical problems, and not apply "due date" by suspending the sub, as we, the customers, can't even login to pay for our sub extension