Sorry guys I've had so many people request the email that I'm getting timed out between messages so I will send this out that is global, hopefully people see this
For those requesting the E-Mail:
Dear Valued Member,
Please be sure to "bump" this message if your issues aren't resolved by the time this bot reply has reset all your service accounts. Some service delivery partners are facing network issues while others are offline. Please do not hesitate to cancel your service and/or ask for a refund. If asking for a refund on just the last invoice, please just file a cancellation request with "refund" in the reason box.
** IF YOU ARE HAVING LOGIN ISSUES PLEASE CONFIRM YOUR SERVICE URL, IT HAVE CHANGED : ACCOUNT INFO IS THE SAME. The service provider on the server url is having some capacity problems at present.
The Game Master X app does not work on our service anymore. Please use any app that supports a server URL.
** For those using iPlayTV, Perfect Player, TiviMate or any other app that uses m3u/epg urls, see below: **
Server URL : http://
STB Portal URL : stalker_portal
** IF YOU ARE EXPERIENCING BUFFERING ***
All buffering related issues should be well resolved by now as we've added capacity across our network locations and planned for network usage to not exceed 30% available capacity on average. Our management has changed and stability should have returned to our platform; streams should not buffer from anywhere in North America or Europe presently with better support for Asia and South America coming soon.
** IF YOU HAVE EXTRA / ERRANT INVOICE(s) OR ACTIVE SERVICES **
Instead of opening a ticket to have invoices cancelled, you may open a self-serve cancel request via the "Request Cancellation" button in the service details for the product with any reason and the account plus associated invoices will be cancelled automatically.
If your issues have not been addressed by this bot reply, please post a "bump" and someone will help you promptly.
Thank You for your patience and understanding,
Support Bot
PS: PLEASE NOTE, THIS BOT HAS RESET ALL ACTIVE ASSOCIATED SERVICE ACCOUNTS UPON REPLY.