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Can’t login to Companion App

Yttocs2004

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I can login to the actual Tivimate app on my firetv, but not the companion app. Doesn’t make any sense. I tried resetting password but never received the email.
 

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Crystalblue6161

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Try restarting your device you are trying to login with.
 

Crystalblue6161

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Did you try logging in with your Google Play Store credentials instead?
 

Crystalblue6161

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It’s possible your antivirus is blocking you from logging in because of possible credentials exposure. If so..you would either have to disable your antivirus..or allow TiviMate Companion/Blue Stacks in your antivirus exceptions.
 

Yttocs2004

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It’s possible your antivirus is blocking you from logging in because of possible credentials exposure. If so..you would either have to disable your antivirus..or allow TiviMate Companion/Blue Stacks in your antivirus exceptions.
But that doesn’t explain why I can’t get a recovery email
 

Crystalblue6161

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But that doesn’t explain why I can’t get a recovery email
They never send recovery emails. 🙄
It’s a big complaint on why the button is even there to reset.
You can try emailing the developer. Alex is in another country so it might take a bit to get a reply.
[email protected]
If uninstalling and reinstalling..trying both logins (your purchase logins and Google Play Store logins)..restarting your device doesn’t help, it might be your only option. I can confirm the authentication servers are up as I just logged in thru Bluestacks with no issues.
 

Yttocs2004

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They never send recovery emails. 🙄
It’s a big complaint on why the button is even there to reset.
You can try emailing the developer. Alex is in another country so it might take a bit to get a reply.
[email protected]
If uninstalling and reinstalling..trying both logins (your purchase logins and Google Play Store logins)..restarting your device doesn’t help, it might be your only option. I can confirm the authentication servers are up as I just logged in thru Bluestacks with no issues.
I have emailed the dev directly. I guess now I just have to wait patiently for a response. Thank you for taking the time to help me.
 

Crystalblue6161

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I have emailed the dev directly. I guess now I just have to wait patiently for a response. Thank you for taking the time to help me.
You’re welcome 😉
 
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