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Unanswered Tickets
- Thread starter tdjp
- Start date
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Ticket response has at times had a history of being slow. Can't suggest much more than opening another ticket and patience.
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Not that anyone is aware of.
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Are you without service or having a billing issue? The service is up, but I did see some random mentions of a brief outage yesterday on some channels. I didn't notice anything.
It is for a billing issue that has resulted in loss of service. I submitted two tickets before the service ended. NO REPLIES! I submitted two tickets after the service ended. NO REPLIES! How patient do we need to be?
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If you paid for service weeks ago, have no service, and are not getting any responses to your ticket(s), I would have your credit card company dispute the charges, get your money back, and move on at this point. I assume you have been billed by your credit card. How patient do you need to be? It may be time to move on.
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They have a history of ups and downs that I clearly can't explain. If you've been without service for six weeks, I hope they credit you with some extra time.
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Glad you got it resolved. I renewed for a year and ended up with only a month of service. I have another support ticket for that. Still waiting on them getting back to me to fix the service date. Hoping it doesn't take them more than a month to reply, but the way things are going, it probably will.
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I’m in the same boat. I’ve not received a response. Usually, they are quick (within a few hours). Not this time. I paid my subscription. It shows paid; however, my invoice says Feb. and my renew date is 1970. I’ve had to email them each time I pay for them to reset my account for me to use. It says active but it’s not working. They reset it last time and I was able to continue using it. I’ve missed some preseason NFL games and now my team plays tomorrow. I don’t want to miss that since I have paid! Frustrating to say the least. I’ve been a customer since the FS came out.
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Mine was answered in the early hours. I have service again.
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Customer service got back to me today and updated the service date to match the yearly invoice. I think the secret is just to be patient. Support is getting slammed with so many requests and they're doing their best to solve each and every one. It's the reason for why I'd rather pay yearly than monthly. Okay, if they go under, I'm out a small amount of money, but it saves the hassle of monthly invoices and a delayed customer service response. I've been with them for a really long time, like way way over a decade and they've always came through for me, so my humble advice for others is just to stay patient with service tickets, and, if you can, consider going longer than a month to month service to avoid the hassle of dealing with possible billing issues that can happen from month to month. Just my two cents worth.
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I’ve messaged in the support about my quarterly payment almost a month ago and have opened a second support ticket just incase first fell through the cracks but neither have been replied to or my dates correctly amended so not sure what’s going on but support has totally disappeared. Been with pds live and gamemaster for years and never has there been such lack of support
Same for me. I paid my quarterly bill back in May and received the automatic one month expiration add. I also immediately ticketed them to update the expiration date for the 3 months just as they had previously said we had to do. It expired at the end of the one month. I have not heard one word from them since I paid. Multiple tickets since but no reply. I do see something about DNS server on the website. Don't know what this is. I’ve been with pds live and gamemaster for years and never had this happen before but I see some in here say they had similar issues and were recently contacted and fixed. How can I get the same?