Passowrd

dcollie44 · Nov 11, 2020

I am having issues with password. I paid for the onetime payment and now I can not login into the companion app. It continues to ask me for payment.

Ed209 · Nov 11, 2020

dcollie44 said:
I am having issues with password. I paid for the onetime payment and now I can not login into the companion app. It continues to ask me for payment.

whwn did you pay the one time fee? can you sign into google plsy with another device like a computer?

dcollie44 · Nov 11, 2020

Ed209 said:
whwn did you pay the one time fee? can you sign into google plsy with another device like a computer?

Today about 1 hour or more ago.

hank you.

You've made a purchase from AR Mobile Dev on Google Play.

Order number: GPA.3384-1309-9614-71524
Order date: Nov 11, 2020 1:57:36 PM EST

Item

Price


TiviMate Premium (TiviMate Companion)	$19.99

Tax: $0.00

Total: $19.99

Payment method:

Mastercard-3662

Questions? Visit AR Mobile Dev.

Ed209 · Nov 11, 2020

so who is asking for a password?

dcollie44 · Nov 11, 2020

dcollie44 said:
Today about 1 hour or more ago.

hank you.

You've made a purchase from AR Mobile Dev on Google Play.

Order number: GPA.3384-1309-9614-71524
Order date: Nov 11, 2020 1:57:36 PM EST

Item Price

Ed209 said:

so who is asking for a password?

Click to expand...

I am asking for the password, I purchased the app.

Ed209 said:

so who is asking for a password?

Click to expand...

TiviMate Premium (TiviMate Companion) $19.99

Tax: $0.00
Total: $19.99

Payment method:

Mastercard-3662

Questions? Visit AR Mo

dcollie44 · Nov 11, 2020

Ed209 said:
so who is asking for a password?

I am asking for the password, I made the purchase. Are you asking for my name or login info?

Ed209 · Nov 11, 2020

dcollie44 said:
I am asking for the password, I made the purchase. Are you asking for my name or login info?

no no no dont give out your password in a forum Im wondering what password you are talking about, as in password for what?

dcollie44 · Nov 11, 2020

Ed209 said:
no no no dont give out your password in a forum Im wondering what password you are talking about, as in password for what?

Lol, no I was wondering if that was what you needed. I am trying to log into the mobile app and the firestick app. From mu understanding you use th same login for both. I need to setup the premium account.

Ed209 · Nov 11, 2020

dcollie44 said:
Lol, no I was wondering if that was what you needed. I am trying to log into the mobile app and the firestick app. From mu understanding you use th same login for both. I need to setup the premium account.

lol ok so your trying to log into tivimate? cuz im thinking untill your yearly sccount has expired, the nrw info eont be updated

dcollie44 · Nov 11, 2020

Ed209 said:
lol ok so your trying to log into tivimate? cuz im thinking untill your yearly sccount has expired, the nrw info eont be updated

This is a new account I created today. So are you saying that I can not take advantage of the premium services for the first year!!

dcollie44 · Nov 11, 2020

So should I cancel my payment and start over? Are you affiliated with Tivimate or just running a blog. Just want to know?

Ed209 · Nov 11, 2020

nobody here is affiliated with tivimate, i dont think you should cancel anything. i think you new terms will appear after your old terms are expired, wait a few days

dcollie44 · Nov 11, 2020

I even tried to order the same package and I could not. I got the message "You already own this item and that it is owned by another user.

dcollie44 · Nov 11, 2020

Ed209 said:
nobody here is affiliated with tivimate, i dont think you should cancel anything. i think you new terms will appear after your old terms are expired, wait a few days

I have no old terms, this is the first time I used the product.

Ed209 · Nov 11, 2020

now we're getting somewhere, when yoy open tivimate and go to settings go down to 'about' and at the bottom of these settings is your google (gmail) account there? and above that what is written beside version?

dcollie44 · Nov 12, 2020

Ed209 said:
now we're getting somewhere, when yoy open tivimate and go to settings go down to 'about' and at the bottom of these settings is your google (gmail) account there? and above that what is written beside version?

I am I looking on the phone app as it is not possible because it halts me on the subscription page.

dcollie44 · Nov 12, 2020

dcollie44 said:
I am I looking on the phone app as it is not possible because it halts me on the subscription page.

The version is 2.8.5 zi do not see a google account.

Ed209 · Nov 12, 2020

lets start over what problem are you having?

dcollie44 · Nov 12, 2020

Ed209 said:
lets start over what problem are you having?

I paid via the phone app a one time 19.99 fee to get a premium account with Tivimate. I tried to log in after I paid via GooglePay. I can not login to the Mobile App and on the the TV when I login it is not registering as a Premium Account.

Ed209 · Nov 13, 2020

this is why i thought you had previous terms you bought it thru google play who has the current version 3.1.1 and yet yours is 2.8.5 this doesnt make sense. by mobile app i guess you mean tivi companion. You need to contact ar mobile dev on google play to straighten this all out