No valid order

L

Lumox

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Have purchased Tivimate Premium through Google play store and works fine with Android box but when I try to sign in on either of my Fire devices it comes up “No Valid Order”!!!
Then I did the Tivimate Companion and it’s telling me I can’t purchase through this device.
 
Lumox said:
Have purchased Tivimate Premium through Google play store and works fine with Android box but when I try to sign in on either of my Fire devices it comes up “No Valid Order”!!!
Then I did the Tivimate Companion and it’s telling me I can’t purchase through this device.
Click to expand...
Sign in with the same credentials you did on android box!
 
Ed209 said:
Sign in with the same credentials you did on android box!
Click to expand...
Sign in on which app?? Tivimate Premium or Tivimate Companion??? And I’ve tried both with the same username and password but always get same response. Where can I find out what the username and password they are looking for??
 
Lumox said:
Sign in on which app?? Tivimate Premium or Tivimate Companion??? And I’ve tried both with the same username and password but always get same response. Where can I find out what the username and password they are looking for??
Click to expand...
seems to me the message that you cant purchase.... is from left field. In your device settings clear the caches NOT the data in tivimate and companion. Sign in with companion is my guess. Its been a while. Theres only one set of username and password when you set it up. For most people they ude the same creds as the ones for google play. But you set up the username and password.
 
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I have tried to sin in on Companion and it keeps telling me I can not purchase this on this device (Fire Tv or Fire Cube)
 
Lumox said:
I have tried to sin in on Companion and it keeps telling me I can not purchase this on this device (Fire Tv or
Click to expand...
just so we are clear. You have tivimate installed on a firestick/cube, you have tivimate installed from google play on an android box.
You can activate tivimate through tivimate settings using the credentials you used for your tivimate on your android box.
If you have somehow created another sign on using companion app then you would use those credentials to activate.
These are the answers your looking for and your caches need to be cleared.
 
The sign in are both the same!!! At least I think!! I am trying to get in touch with someone at Tivimate but can not find out how to do that. Going to have them see if the sign ins for both Tivimate and Tivimate Companion are the same!!
 
Lumox said:
The sign in are both the same!!! At least I think!! I am trying to get in touch with someone at Tivimate but can not find out how to do that. Going to have them see if the sign ins for both Tivimate and Tivimate Companion are the same!!
Click to expand...
There is an email at the bottom of tivimate listing on google play for the developer. I think its your best bet with this kind of issue for sure. the email is
ar.mobile.dev@gmail.com
 
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