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I put in another ticket in the billing category and flagged it high importance and got a response the same day
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- Thread starter husham
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That's good to hear. I hope people see this, and alternatively I'll mention it to others. I did not think of it.
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I gave it a try and am crossing my fingers
.
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My issue was resolved. I'm back up and running.
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Good to hear, glad it worked, and thanks to @william326 for the tip. It shouldn't be so hard and take so long!
To watch today's game: Czechia vs England it has been a real challenge.
Tried everything, VPN on or off. Switching streaming channels, changing players, etc.
Don't know why the service has been so unstable lately. The same happened yesterday with the other UEFA Nations League game: Belgium vs France
Tried everything, VPN on or off. Switching streaming channels, changing players, etc.
Don't know why the service has been so unstable lately. The same happened yesterday with the other UEFA Nations League game: Belgium vs France
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Ticket 308118 was open for a while have had this service forever it feels like had cc issue where payment would not work did Bitcoin first month was fine next invoice didn't work money sent services didn't extend. Last 3 tickets didn't get a response. Remembered I was a member here so figured I'd ask 
thx
thx
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The only fresh suggestion I have seen of late is to open a fresh billing option ticket and check High Priority. I am seeing that people have had some success with this method. TBH, after all these years, I'm just grateful I've dodged a bullit. Things have gotten pretty bad in recent months. Good luckTicket 308118 was open for a while have had this service forever it feels like had cc issue where payment would not work did Bitcoin first month was fine next invoice didn't work money sent services didn't extend. Last 3 tickets didn't get a response. Remembered I was a member here so figured I'd ask
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My playlist wont load the EPG on tivimate. I think I have a wrong URL. Can anyone send me a working one? (edit your username and password to be XXXXXX in it)
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If you log into the payment portal, the required URL is clearly shown immediately. When editing a playlist in TiviMate, make sure the app hasn't forced a space at the beginning of the line or added one at the end of a line. Check before saving. The provided EPG with your log-in information does work.
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This appears to have worked. Thanks
yes
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I am unable to login to the PDS payment portal. Anybody else having this issue? Also, I switched to quarterly payments and submitted a ticket to change expiry date as they requested, but I have not heard anything back after opening and closing like 3 high priority tickets to get their attention over this past month,
And it's now coming up to the end of the month and I don't think they have switched my date, and now I can't even login to payment portal! I used a website checker to see if it's up or down for everyone or just me, but it says down for everyone, and has been down for over a week. What is going on with PDS?
Did they switch payment portal? Could someone please assist me?
And it's now coming up to the end of the month and I don't think they have switched my date, and now I can't even login to payment portal! I used a website checker to see if it's up or down for everyone or just me, but it says down for everyone, and has been down for over a week. What is going on with PDS?
Did they switch payment portal? Could someone please assist me?
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My service is still working, with the new DNS..
But portal is down. I hope this is a temp issue!
Hopefully, we can get some additional info regarding this.
I literally just made a quarterly payment, a ticket they IMMEDIATELY responded to when I requested to switch from 1 month payments to 6month, but literally as soon as I made my payment, they went silent and I haven't heard anything for a month now. And now with the payment portal down, I must say as a customer this is concerning..
I'll give them a bit more time, hopefully, this issue gets fixed, but if I don't hear something I'll have no choice but to reverse my payment.
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One thing over time that people seem to have learned with this 'business' is to be patient.
It's frustrating as hell, but sooner or later things get sorted out. The service is working; the portal is down.
There is little if any comfort anyone can offer on their behalf, I'm afraid. I won't try.
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I'm having the same problem can't make a payment because of that, I'm here for see if any news about them.
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The payment portal is back up.
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The payment portal is back up.
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Do you have the new dns, they post it days ago before the site go down, I believe this is the way to go to the portal for pay.
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Thanks for this post I could do the payment.
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Oh yeah, I certainly agree, one must have patience in this "business"..
And I am now able to access the payment portal.
Now I'm just hoping they read my support msg within the next 9days before my expiry date hits so they can update my expiry date to match the quarterly payment I made last month to avoid that disruption in my service!
I've been patiently waiting for a reply for 22days now Lol.
Thanks everyone for your assistance and updates!
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They appear to be down again,, their fixing something!
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It's working now.
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Has anyone talked to PDS support in the last month?
All attempts I've made at trying to reach them over the course of the past month have failed.
They are not answering support tickets..
I've been with these guys forever. Since TPK became a paid service! And I've never had this issue.
I just paid for 6 months last month, but no response to any tickets they told me to submit directly after paying them so they could edit my expiry date! I'm gonna lose service I just paid for on Nov. 1st, if they don't change it in time..
Can anyone confirm if there is someone still managing and providing support for this service?
Tks
All attempts I've made at trying to reach them over the course of the past month have failed.
They are not answering support tickets..
I've been with these guys forever. Since TPK became a paid service! And I've never had this issue.
I just paid for 6 months last month, but no response to any tickets they told me to submit directly after paying them so they could edit my expiry date! I'm gonna lose service I just paid for on Nov. 1st, if they don't change it in time..
Can anyone confirm if there is someone still managing and providing support for this service?
Tks
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Responses have been somewhat slow. However, people have reported opening a ticket for billing to check it as 'urgent,' and responses have been received. I hope it works for you. They're there, seemingly sleeping most of the time.
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Yeah, unfortunately, I've tried that a cpl times but never received a response.. Just seems really strange. They used to respond within 24hrs.. Their site is very misleading then now lol, they still claim to offer "24/7" live support
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Has anyone received a response from hidden serve. 4 tickets opened 2 weeks apart and no response.
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This is insanity. I paid early for 6 months sub and the payment never posted, so: open invoice, past due, service interrupted. Now offline. Sent multiple tickets, nothing. It's getting out of hand. Losing reputation fast.
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The situation is not good, it appears. There are numerous reports such as this. It's personally unfathomable to me how anyone can run a "business" like this. - Others have reported opening a billing ticket, ticking it off as "urgent," and they've had some success. I can't say.