Every day at the exact same time, the same problem

[slapnutzzzzz]

Every single day, without fail at 8:53 am UTC time, my PDS Live app goes into a loop, repeating the previous thirty seconds of video over and over and over. This has been going on for months now. Nothing fixes it except for exiting the app, then going to force stop, then rebooting my device (Nvidia Shield TV). It has done this with the previous shield software, as well as the new 9.2 update.
Anyone else experiencing something like this?

@husham - is there some sort of server issue that causes this. It happens at the exact same time every day.

 

[11Dion420]

Hey I'm not having these issues, maybe this can help. Multiple factors. Net speed, what app/media player your using. Are you using vpn service. Your doing the maintenance, may need to reset net modem. Myself I find Tivimate is the best app. If you don't know, vpn is needed to hide IP in areas. Hope this helps with the issue. Cheers

 

[slapnutzzzzz]

Hey I'm not having these issues, maybe this can help. Multiple factors. Net speed, what app/media player your using. Are you using vpn service. Your doing the maintenance, may need to reset net modem. Myself I find Tivimate is the best app. If you don't know, vpn is needed to hide IP in areas. Hope this helps with the issue. Cheers

I am on 1Gbps fibre up, 500 Mbps fibre down.
Nvidia Shield TV connected by LAN.
No VPN in use, never needed one before, haven't used one.
XCIPTV app latest version 7.0
Only hapens at 3:53 pm local time every day on the exact same channel "US-720 FOX NEWS CHANNEL"

XCIPTV in app speed test shows speeds of 374.92 Mbps / 108.92 Mbps
Internet Speed test app shows 709.44 Mbps / 603 Mbps
Analiti speed test 675 Mbps / 563 Mbps
(all above tests inside my Thailand)
Testmy.net from Thailand to Singapore 230.6 Mbs /99.2 Mbps

I do not have the M3U playlist URL to try tivimate and it will not accept my login in information when I tried to use the Tivimate app

Thanks for the reply and advice

 

[11Dion420]

I am on 1Gbps fibre up, 500 Mbps fibre down.
Nvidia Shield TV connected by LAN.
No VPN in use, never needed one before, haven't used one.
XCIPTV app latest version 7.0
Only hapens at 3:53 pm local time every day on the exact same channel "US-720 FOX NEWS CHANNEL"

XCIPTV in app speed test shows speeds of 374.92 Mbps / 108.92 Mbps
Internet Speed test app shows 709.44 Mbps / 603 Mbps
Analiti speed test 675 Mbps / 563 Mbps
(all above tests inside my Thailand)
Testmy.net from Thailand to Singapore 230.6 Mbs /99.2 Mbps

I do not have the M3U playlist URL to try tivimate and it will not accept my login in information when I tried to use the Tivimate app

Thanks for the reply and advice

Clearly your net service is good and shouldn't effect. Tivimate is a paid player and need to subscribe. Send a ticket to provider, explain and they can do a reset. When it.comes down to service issues, I recommend VPN, your IP address could be tracked and that's causing the issue. I've been using VPN for years and do not suffer from buffering or skip back. For a free trial, Protonvpn.com

 

[slapnutzzzzz]

Clearly your net service is good and shouldn't effect. Tivimate is a paid player and need to subscribe. Send a ticket to provider, explain and they can do a reset. When it.comes down to service issues, I recommend VPN, your IP address could be tracked and that's causing the issue. I've been using VPN for years and do not suffer from buffering or skip back. For a free trial, Protonvpn.com

Today I killed the app at 3:45 pm (XCIPTV), cleared the cache, rebooted the shield, and the exact same time 3;53 pm, the same channel did it again. It goes into a constant 30 second loop and doesn't stop. You have to change the channel, and not go back to that channel for at least ten minutes. If you change the channel and go right back to it, it will go back into that loop again. If you leave it for 10 to 15 mins, the screen will go black with a looping circle for a minute or 3 and then the channel will come back normal (with occasional 5-10 second buffering maybe every 30 to 90 minutes). It used to do this at my previous house that had a different ISP.

I am reluctant to shell out 50 bucks on Tivimate and it not resolve my issues.

I will fire up my VPN (Surfshark - I have a 3 year sub) and see if that makes a difference (will have to wait until the same time tomorrow).

 

[jeffgq]

Every single day, without fail at 8:53 am UTC time, my PDS Live app goes into a loop, repeating the previous thirty seconds of video over and over and over. This has been going on for months now. Nothing fixes it except for exiting the app, then going to force stop, then rebooting my device (Nvidia Shield TV). It has done this with the previous shield software, as well as the new 9.2 update.
Anyone else experiencing something like this?

@husham - is there some sort of server issue that causes this. It happens at the exact same time every day.

Having the exact same issue. It isnt your system..its obviously PDSLIVE's deal. This happens all the time lately, like the last week or so (not months) on the main channel I watch which is US: ABC WPLG Miami. Its not at the exact same time of the day, its all the time. Now its starting to do it on other channels. Unwatchable. I have a VPN and tried it with the VPN on and it off, makes ZERO difference. I'm going to submit a ticket but they will probably send me their generic buffering solutions letter, which is useless. It use to be it would circle for 30-45 seconds, a playback error would come on below, it would 'catch up' to lost time and be fine for hours...now its looping and going back 30 seconds and looping again when it catches up over and over again...WEAK!

 

[11Dion420]

Having the exact same issue. It isnt your system..its obviously PDSLIVE's deal. This happens all the time lately, like the last week or so (not months) on the main channel I watch which is US: ABC WPLG Miami. Its not at the exact same time of the day, its all the time. Now its starting to do it on other channels. Unwatchable. I have a VPN and tried it with the VPN on and it off, makes ZERO difference. I'm going to submit a ticket but they will probably send me their generic buffering solutions letter, which is useless. It use to be it would circle for 30-45 seconds, a playback error would come on below, it would 'catch up' to lost time and be fine for hours...now its looping and going back 30 seconds and looping again when it catches up over and over again...WEAK!

While using your VPN service, make sure you use an outside location from your official location. Yes it could be due to the live tv provider, however your IP provider most likely has your IP address blocked during certain times. I've been using VPN for yrs and don't go through these issues. Also, pls understand when it comes to submitting a ticket, properly explain the issues with a nice approach, keep in mind. My opinion.

 

[jeffgq]

While using your VPN service, make sure you use an outside location from your official location. Yes it could be due to the live tv provider, however your IP provider most likely has your IP address blocked during certain times. I've been using VPN for yrs and don't go through these issues. Also, pls understand when it comes to submitting a ticket, properly explain the issues with a nice approach, keep in mind. My opinion.

Oh yea..I'm real nice and polite...its gets you furthur in Life...See below their response...It doesnt have anything to do with a VPN on or off or location..but thanks for the tip..

 

[jeffgq]

Having the exact same issue. It isnt your system..its obviously PDSLIVE's deal. This happens all the time lately, like the last week or so (not months) on the main channel I watch which is US: ABC WPLG Miami. Its not at the exact same time of the day, its all the time. Now its starting to do it on other channels. Unwatchable. I have a VPN and tried it with the VPN on and it off, makes ZERO difference. I'm going to submit a ticket but they will probably send me their generic buffering solutions letter, which is useless. It use to be it would circle for 30-45 seconds, a playback error would come on below, it would 'catch up' to lost time and be fine for hours...now its looping and going back 30 seconds and looping again when it catches up over and over again...WEAK!

took them a couple days but they did respond back to me on this issue. Its their Source. And if im reading this long response correctly they may have obtained/switched to yet another core source. I was just having issues with my ABC WPLG MIAMI, which is my main local channel I watch..i didnt know it was 900 channels doing this video back-skipping issue! It also looks like they may have to manually fix these 900 channels..tedious to say the least! Apparently they did my Miami channel because ive had it on for a couple hours today, tuesday, and it seems to be working like a dream~~ So they're workin on it!..for over a month now. I just noticed this issue about ten days ago..whenever the Oscars were on..couple sundays ago..I closed the ticket, Satisfied with their response..

"This issue is with about 900 channels with our direct provider is going into the third day and as of right now, 900 streams being online and offline and at the moment are offline again.. i just received a report that the streams are failing again and all are unstable again. there is no eta on a permanent fix atm. the team is working hard and will update me when this is resolved

UPDATE: FEB/09/2025 @518am cst
This issue with the streams going on and off continue into its' 4th day now and I have been messaged that Its a manual process to fix at the moment but should be fixed over the next 2-3 days.
Channels start to go offline a bit after 3AM EST and are generally back within a few hours and that this has not gone into peak primetime viewing

Update: FEB 15th we are aware this issue is not resolved and is still happening daily when we start our server resets in early morning

UPDATE: FEB 21ST NO CHANGE TO HAVING STABLE THE 900+ channels and bonus channels and all the perks that this provider offers back online and atm there is no eta

UPDAT: FEB 26TH. STILL THE TEAM IS WORKING ON GETTING THE NEW PROVIDERS CHANNELS IN PLACE AND STABILIZED

UPDATE: MARCH 4TH/2025 the team informed me this morning that they are extremely busy behind the scenes and this continues to be a throne they are trying for closure but atm there is no eta on resolving the providers streams becoming 100% stable in the lineup

Update: MARCH 7TH 2025. I PUT IN A REQUEST FOR INFORMATION ON THE SOURCE PROVIDER AND (IF) THERE CAN BE AN ETA FOR THIS

WE are well aware of this being 1 month on instability of these providing source"

 

[11Dion420]

That's great they've replied with details. Hopefully they get a fix soon enough. I have received info in regards to channels being disconnected over a time frame, est around 12-1am a few mths ago also, they have given me temp urls in regards to the issues. My area doesnt have the problem anymore. Maybe ask them in regards to that. As mentioned before in regards to vpn, they also mentioned at that time. Also I recommend VPN to all, these channel outs will progress to al channels at times, VPN blocks the outage that's also caused from IP blockage, as using vpn from OUTSIDE the area, IP address provider doesn't recognize the use of live tv streams. Myself, I would say try it, Proton VPN offers 1 free account with certain area's available.

 

[jeffgq]

That's great they've replied with details. Hopefully they get a fix soon enough. I have received info in regards to channels being disconnected over a time frame, est around 12-1am a few mths ago also, they have given me temp urls in regards to the issues. My area doesnt have the problem anymore. Maybe ask them in regards to that. As mentioned before in regards to vpn, they also mentioned at that time. Also I recommend VPN to all, these channel outs will progress to al channels at times, VPN blocks the outage that's also caused from IP blockage, as using vpn from OUTSIDE the area, IP address provider doesn't recognize the use of live tv streams. Myself, I would say try it, Proton VPN offers 1 free account with certain area's available.

I dont know if it was you..(ur avatar looks familiar) or somebody else on here, but somebody recommended strongly to get a VPN just for gamemasters if nothing else. Whomever suggested it suggested 'PrivadoVPN', which I got. It was like $30 dollars and im good till November of 2026 or some craziness. I'm happy with it! Very easy UI..I got it on Wireguard and tunnelled to Smarters Pro app only. Seems (usually) to do whats its supposed to be doin..

 

[11Dion420]

I dont know if it was you..(ur avatar looks familiar) or somebody else on here, but somebody recommended strongly to get a VPN just for gamemasters if nothing else. Whomever suggested it suggested 'PrivadoVPN', which I got. It was like $30 dollars and im good till November of 2026 or some craziness. I'm happy with it! Very easy UI..I got it on Wireguard and tunnelled to Smarters Pro app only. Seems (usually) to do whats its supposed to be doin..

Was me that mention that. I use PrivadoVPN, it's great. Only mentioned Proton as a free trial, to see if it helps. Can also try Openvpn and set to TCP, helps protect and block more then the Wireguard, option to try. As for smarters pro app or the other free players, buffering is another issue. I've been using Tivimate for yrs, is a premium subscription for 5 devices, doesn't cause as much interface as the others, again my opinion.