Cant Sign up to premium

[Woody1]

Ok so short story I used the Tivimate companion app to sign up and i got the one year what I didn't realise till I had checked out was the I had put a extra letter in my tivimate account email. I then made a new Tivimate email and tried to sign up again after cancelling the trial on the other account but this is what happens when i try to get premium now.

 

[Ed209]

Ok so short story I used the Tivimate companion app to sign up and i got the one year what I didn't realise till I had checked out was the I had put a extra letter in my tivimate account email. I then made a new Tivimate email and tried to sign up again after cancelling the trial on the other account but this is what happens when i try to get premium now.

View attachment 574

im sure theres alot of things to try but contact the developer thru the contact at the listing at playstore and give him the reciept number and account numbers involved, he can straighten it out manually.