If you used the TiviMate Companion to purchase the premium, use the same credentials you use for the Companion App to sign in for premium. If you purchased thru the Google Play Store, use those credentials (email/password) instead. If you are using a VPN, turn it off while logging into your TiviMate premium account in TiviMate.Hi there just purchased the Tivimate app one time fee. I have been unable to login for premium and have even tried to do a password reset and still will not let me log in. Please help, thank you