Completely agree. Very grateful to all the mods and Husham on this forum. Selfless is right. I've given up on GM and moved to my backup Sapphire and will find another backup to take its place. I had been a member of GM for about 5 years as it went through heaps of transitions. I was successful...
Yes. Happened to me. And although gmaster has replied to my emails with a submitted ticket quite a few times, I'm no longer able to log in. I've asked for a password reset, but no reply yet. I've been using my backup - Sapphire - and it's working a treat and it costs the same.
Their reply to me this morning was that the service was still working, they just didn't have a payment portal at the moment. I've attached a screenshot of part of their response. I have not been able to check the URL or API code so will not post anything about that until I get home and am able...
Are you with Mintpanel - gamemaster? Have you received your most recent invoice? If you have, reply to it asking if there is a way to pay as their website is down. You should get a reply with a ticket number and link to the support page. Reply to that email, and explain that the link does not...
Didn't see your reply. and I edited because I wasn't finished. AND I shouldn't have to explain myself. If your payment info wasn't saved on the portal there is no way they could charge you, end of story.
So true!!! And I got blasted for telling people to be kind when contacting GM support after telling them how to do so. Don't like it, move on. Why be rude to people that are trying to help?! Can't be kind to me??? And you think I'll be willing to share the info I have?? Fat chance! I'm...
Don't autosave your payment details or pay for more than one month at a time. Manual pay month to month always. Then there wouldn't be this issue. The people behind GM aren't charging you. The payment system they used is. Never ever auto save payment details on a payment portal.
Well don't be kind then and see where that gets you. It's a $5 service. Don't like how they run it, move on if you're so precious. Don't ever pay for more than one month at a time and never auto save your payment information. Won't get charged without authorisation then BECAUSE YOU HAVEN'T...
Reply to the invoice requesting support. Be kind about it. You will get a reply with a support ticket number. Reply to that automated response stating that the link to check your ticket doesn't work. They should reply again which will give you the info to get your service working.
Reply to the invoice. They will get back to you with a new url. I haven't tried what they sent me yet as I'm getting ready to go to work, but will when I get home.
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