Games Masters IPTV
- Thread starter husham
- Start date
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I put in a ticket 2 days ago and still no response. I use a VPN when using the service. I've checked my account and it says active and yet nothing
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In the application you are using, does an "expiration date" appear somewhere? I'm assuming there is still a backlog of tickets going back to the recent site outage and payment processing problems.
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No.. there's no expiration date. The one I've noticed is that you can get into the portal with no issues. Last month I had paid my bill..but they shut down my service. It took 2 and a half days to get in because the portal was hard to get in to. I submitted a ticket and they answered me within 8 hours. Service restored. 4 days later down again..no answers. Yet I'm reading that some people have service
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There is definitely a combination of events with people losing service, not getting tickets answered, inabilityto pay, etc. Service is up and running and has been throughout. I can only suggest opening another ticket with a full explanation, but there's an obvious large backlog in that system that's weak to begin with, and definitely it's not well-staffed.
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The service is running? Do you have service?
i am surprised your service is running, because i haven't had service in two days.
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I had a ticket in last week and it took a few days and I did get a response. My service was fixed until about 3 days ago. I have 2 accounts with PDS and 1 with Hidden. 1 of the 2 PDS are giving me a "Line Expired" message on all channels. I paid my invoice last week and it says active with a exipration date of 3/16/26. So i have another ticket in for that. The other accounts are working great
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I can only say that with the huge recent mess-up, it's going to take some time for them to sort things out. At the best of times, there is a lack of competency on their part, and after an outage like this, it can only be worse. All I know is that for years, they've managed to put it right time after time.
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i have to agree. I've been with them since the early gamemasters days. They always seem to fix things
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I agree..but like any other business..if you have a problem with the service..send your customers an email so they know what's going on..I have been with these guys since playersklub. Not knowing is what's frustrating. BTW..what does it mean by "line expired"? This happened b4 it went down
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TBH, it's not like any other "business",.. I'm not even sure you could properly label this as a business. It's a poorly run mom & pop operation that has always been like this since day one and has just gone downhill. Sure, it was better, but you could see over the years how it has become rundown. I have low expectations for them. I keep it because it is an extra and cheap. They define the reason that people have more than one provider. I don't know what "line expired" is, or where you saw that. Sorry.
I paid my invoice almost a week ago (after site was down for a while) and still don't have service. I've opened tickets, buy am not getting any response. I hope my service eventually comes back. However, if they don't I've signed up with HiddenServ, which is very much like PDS. I've been told that when Game Masters split it went into PDS, HiddenServ and a third company (no idea of this one). So far so good with HiddenServ and pricing the same as PDS. 
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Hi, im new here…I’ve been searching to see what’s going on with PDS, been with them since playersklub. Grandfather in with 2 connections for $9 monthly. And service has been down for about 5-6 days no response with the ticket opened. I’m trying to look for another service, HiddenServ may be my next option.I paid my invoice almost a week ago (after site was down for a while) and still don't have service. I've opened tickets, buy am not getting any response. I hope my service eventually comes back. However, if they don't I've signed up with HiddenServ, which is very much like PDS. I've been told that when Game Masters split it went into PDS, HiddenServ and a third company (no idea of this one). So far so good with HiddenServ and pricing the same as PDS.
That is encouraging news. I hate the idea of losing my grandfathered $7 plan.
PDS finally responded to my ticket a few days ago and now have my service back on with PDS.I paid my invoice almost a week ago (after site was down for a while) and still don't have service. I've opened tickets, buy am not getting any response. I hope my service eventually comes back. However, if they don't I've signed up with HiddenServ, which is very much like PDS. I've been told that when Game Masters split it went into PDS, HiddenServ and a third company (no idea of this one). So far so good with HiddenServ and pricing the same as PDS.
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Just paid a March invoice with the new "Odin" portal. For those confused by the "add funds" thing and "min $10.00", don't do that!
1) log in to payment Portal
2) click on the "invoices square"
3) ignore the "1 invoice due Add funds" box at the top of the screen.
4) At the bottom of the screen there is a historical list of invoices. If you list starts with an old invoice, click the tiny arrow next to Due Date in the header. This will bring newest invoice to the top of the list.
5) Click on the invoice in the list. This will bring up a white invoice page with a "Pay now" button.
6) Click the PayPal now button.
7) Enter CC info and Pay.
1) log in to payment Portal
2) click on the "invoices square"
3) ignore the "1 invoice due Add funds" box at the top of the screen.
4) At the bottom of the screen there is a historical list of invoices. If you list starts with an old invoice, click the tiny arrow next to Due Date in the header. This will bring newest invoice to the top of the list.
5) Click on the invoice in the list. This will bring up a white invoice page with a "Pay now" button.
6) Click the PayPal now button.
7) Enter CC info and Pay.
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No 24/7 hereAnybody else have most of the 24/7s down since yesterday? Love the new monkey holding cable screen though
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Will it still be necessary to send a ticket if I have quarterly payment or has that been fixed? I had to do that because the player and the account expire was different. Now the player(s) don't show expire date.