Migrating Account

Hello Guys

I have sent siptv.app an email regarding my Smart IPTV 1.77 app on the Firestick, it malfunction last week and is now no good.
I have a new Firestick Lite and wish to transfer my paid account to the newer stick which is already to use.
Have emailed siptv.app all the details including the Mac/Adresses but they are very slow in there reply anyone else had
problems contacting them not very good support I'm afraid.
 
Why won't siptv.app answer emails i am still waiting for them to respond to my request to migrate my account don't see why i should have to pay again for there app, anyone else had problem migrating your account not good enough really.
 
are y ou using the contact us. info in the app's help section?
 
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