Did not get premium, payment was done

I made this weekend a New account and did pay the premium.
But then i get this. And premium is not activated.
I have installed everything again, but nothing changed.

Hope that you can help me, or activate it online.

Greetings,
Theo
 
According to tivimate companion it says, i dont have premium for that account.
But i have a payment for it. Can the money be refunded, so i can try again. But then thru tivimate companion ??
 
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