app not installed message

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Hello everyone, I tried researching the threads first but did not find anything close to my situation. I recently upgraded to premium service and was unable to update the app from 4.7 to the new version. When I tried, I received an "app not installed" message. I thought it may be the app itself, so I uninstalled it. Now I can't get it back. Every time I try to install it back on my firestick (4K Max), I get the same "app not installed" message. I have tried to install the same version I had before trying to update with no results. Any insight to what I can do to get it back would be appreciated. Thank you.
 
I would try these steps if you have not already.
  • Uninstall any TiVimate app's installed
  • Update the Firestick
    • Open your Fire TV Stick and select Settings. Then, select My Fire TV
    • Scroll to About and select Check for Updates
    • If update is available select Install Update
    • After install Reboot Firestick
  • Reinstall TiVimate
If that does not work I would do a factory reset. Note: This will uninstall all apps
  • Open your Fire TV Stick and select Settings. Then, select My Fire TV
  • Scroll down and select Reset to Factory Defaults
Hope that helps:geek:
 
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