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Turns out the version I had 3.01 would not update either - error 100 - got a 3.40 which then updated to latest and activated as expected- all good now 😀

New account - so 0/5 - have dropped an email will update forum

Could not log in - don’t have a vpn to try but tried on 2 different suppliers and never needed a vpn on my internet - not on of the big suppliers

Yes - have also tried on my account as this one is for a friend and can’t log in via the firestick - tried another firestick also - have logged out on android phone and logged back in to confirm details are correct

I’m having same problem- tried everything from this post - tried at 2 locations - neither have a vpn - any ideas - fire stick lite if this makes any difference -